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Articles on: FAQs and Troubleshooting

The most commonly asked questions from Lookfy customers

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  • Getting Started
  • Shopify
  • FAQs and Troubleshooting
  • Lookfy Features
  • Apps integration
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  • Why am I getting the error message “The shop can’t accept the provided charge”?

    Based on the above image, the error shows that “The shop can’t accept the provided charge”. ReasonWhen attempting to purchase credits, an error occurs stating that the shop is unable to accept the provided charge.SolutionThe error you are seeing is not related to Lookfy Gallery. It is actually an error from the Shopify admin. Please contact […]

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  • Will using Lookfy slow down your store?

    Using Lookfy will not affect your store’s loading speed. Lookfy is designed with performance in mind and uses a content delivery network (CDN) to deliver scripts and images, allowing widgets to load in under a second.Additionally, Lookfy will only start loading after the product page has fully loaded, including all scripts and images. This means that Lookfy cannot slow down your store’s loading speed.If you want to check the load […]

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